Supply Chain Assistant – Cash Based Transfer(CBT), SC5, Dadaab, Kenya

Posted in


Job Type

Full Time


Dhadhab, Kenya

Description :

Supply Chain Assistant – Cash Based Transfer(CBT), SC5, Dadaab

Africa, Central & Eastern – Kenya – Dadaab

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Experience: At least 4 years work experience in Cash based transfers, supply chain, market linkages, data analysis and/or related areas.

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Fluency in both oral and written communication in English.


This position will be based in our Dadaab Sub-Office, Kenya.

The job holders will report to a Supply Chain Officer or the designate.

At this level, job holders are expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices for all assistance modalities for both WFP and supply chain common services. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff.


To implement well-defined standard supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Effective management of traders from contracting, capacity strengthening to performance management:
  • Working with Procurement, Programme, IT and Finance to determine the scope of service for retail selection, participate in evaluation and contracting of retailers to sustainably and efficiently meet the beneficiaries’ food needs.
  • Arrange onboarding meetings with contracted retailers ensuring understandings of WFP operations including programmatic objectives and WFP processes from redemption to payment process.
  • Maintain a list and key details (such as contact details, contract start/end dates, location, performance evaluations etc) on all contracted retailers.
  • Organize retailer trainings on the fundamentals of retail such as bookkeeping, inventory management, and how to strengthen customer value equation (assortment & availability, quality, price and service).
  • Efficient retailer management, including regular food quality and retailer monitoring for CBT programmes as well as engagement with relevant authorities (PHOs) responsible for food safety and quality management and compliance to local regulations.
  • Carry out retailer monitoring and reporting effectively. Identify gaps and define a follow-up plan for improvement of retailer performance, including regular meetings with contracted retailers to review findings (issues, KPIs) and establishing an action plan.
  • Ensure contracted retailers and beneficiary support e.g. follow-up with the relevant Partners and Financial Service Providers (FSP) on any concerns.
  • Liaise with Financial Service Provider on various issues with specific focus on platforms used e.g. SurePay.
  • Track the movement/delivery of cash transfers using online systems, which entails responsibility for data integrity, data availability, and accuracy of system information.
  • Monitor both internal and external processes and distribution to ensure compliance with set timelines and effective management of the project. These processes include the review of redemption process efficiency & related beneficiary satisfaction; timeliness; clarity of shared information; etc.
  • Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.

2. Supply Chain enhancement, market linkages and Value Chain addition

  • Identify opportunities/gaps to improve the supply chain that assures and enables supply as well as assist in the capacity development of traders and farmers as required.  This is linked to efficient supply chain monitoring.
  • Perform end-to-end supply chain mapping, identify players and gaps and identify solutions for considerations of the relevant units/management.
  • Assist in the provision of technical advice and guidance to WFP staff, partners and governments, building capacity to connect to markets, manage food systems and deliver food assistance to those in need.

​​​​3. Data analysis and reporting to support decision making

  • Generate CBT data evidence and business process reports to support the unit and the Country Office (CO) in management decision making.
  • Analyse redemption dashboards, identify potential areas for improvement and discuss with Programme unit for operational adjustment.
  • Use data collection and standard reporting tools. Share feedback to contribute to the improvement of those tools at CO and corporate level.


  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
Capability Name Description of the behaviour expected for the proficiency level
Supply Chain Management and Optimization Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
Planning, Project & Resource Management Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
Information Management & Reporting Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
Market Analysis, Contracting and Operational Execution Ability to collect and collate necessary information to enable WFP to make informed operational decisions.
Warehouse and Inventory Management  Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
Technical Assistance and Coordination Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience analysing data (on commodities, funds, etc.) and drafting reports.
• Experience in measuring service providers’ performance against set KPIs.
• Experience in assisting the preparation of contract documentation.
• Experience in providing technical business support in corporate systems.

  • Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
  • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways.
  • All employment is decided on the basis of qualifications and merit.
  • Applications for this position will close at 11:59 p.m. (East African Time) on the deadline date.
  • The deadline for recieving applications for this position is 02 December 2020.

How to apply :

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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