Technical Support Engineer & Developer – Hargeisa, Somaliland
SomDigital Solutions
Job Type
Full Time
Location
Hargeisa, Somaliland
Description :
SomDigital Solutions
Title: Technical Support Engineer & Developer
Location: Hargeisa, Somaliland
Full-time/Partime: Full-time
We are looking for a Technical Support Engineer and Developer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers use and navigate through our custom software’s and to code, innovative design and layout of
web and mobile apps.
Technical Support Engineer and Developer responsibilities include resolving software issues, configuring systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard HTML/CSS practices Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Beresponsible for maintaining, expanding, and scaling our site
- Cooperate with web designers to match visual design intent
- Research and identify solutions to softwareissues
- Diagnose and troubleshoot technical issues, including account setup
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients
Requirements
- Proven working experience in web programming
- Top-notch programming skills and in-depth knowledge of modern HTML/CSS
- Familiarity with at least one of the following programming languages: Angular JS, ASP.NET, or Mobile App languages such as: Flutter, Android
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object Oriented Programming and web application development
- Aggressive problem diagnosis and creative problem-solving skills
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- BS in computer science or a related field