IT SUPPORT OFFICER
Description :
Title: IT Support Officer – Hargeisa, Somaliland
Number of Position(s): 0ne (1) Position
Location: Hargeisa, Somaliland- SONSAF Office
Start date: ASAP
Duration of initial contract: 9 months
Closely working with: Program Manager
Reporting to: Somaliland Non-State Actors Forum Executive Director
Background
Somaliland Non-State Actors forum SONSAF is a leading civil society platform that aims to engage all Somaliland Non-Stat actors by improving their capacity and position. Since its establishment in 2008, SONSAF’s mission and primary objective is to enhance non-state actor’s voice. Through better coordination and networking that contributes to helping non-state actors to possess a vibrant space in policy dialogue arena especially, peacebuilding, security, democratization, development sustainability and have concrete influence in formulating policies that address the needs of all citizens. Overall, civil society and nongovernmental organizations (NGOs) have the power to influence individual behavior and the institutions that are involved in all development sectors.
SONSAF is awarded an eighteen-month project intitled ‘Support to Peaceful Elections (PEACE) in Somaliland 2021’. The eighteen months project is funded by the European Union and has two main objectives:
Monitoring and reducing electoral tensions through Election Situation Room (ESR) across Somaliland and
Increasing Women’s, youth and minorities participation in Somaliland’s electoral and governance processes in the pre-election, election and post-election periods
Under the overall guidance of the Program Manager, the IT Support Technician Officer will be responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the SONSAF strategic plan & IT plan.
SONSAF is seeking an IT Support Technician Officer who possess knowledge in key areas of IT.
Duties and Responsibilities
Installation of PC hardware.
Check and maintain computer hardware such as mouses and keyboards.
Install, configure and manage software and their functions according to specifications.
Develop and maintain local networks.
Ensure security and privacy of networks and computer systems.
Assist in and plan training, development and education for new software and hardware.
Troubleshoot to identify and resolve problems in a timely manner.
Maintain records/logs of repairs and fixes.
Maintain hardware and software inventory.
Identify computer or network equipment shortages and place orders to the procurement office, when necessary.
Provide first point of IT Support contact for all SONSAF staff.
Installing and configuring computer hardware operating systems and applications.
Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the SONSAF network is not compromised.
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
Monitor performance of SONSAF systems, ensuring issues are appropriately escalated and resolved.
Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the SONSAF IT necessities.
Maintain and develop excellent working relationships with SONSAF staff and provide services in a professional and appropriate manner.
Required skills and Experience
A university degree related to IT, Degree in Computer Science, engineering or similar relevant field.
Previous working experience as IT Support Officer for (2-3) year(s).
Problem solver and attention to details.
Excellent communication and interpersonal skills.
Outstanding organizational and time-management skills.
Hands on experience with diverse computer systems and networks.
In depth knowledge of internet security and data privacy principles.
Certification as IT Technician will be a big plus.
Display confidence when dealing with people, with well-developed written and verbal communication skills.
Communicate well with staff and exhibiting excellent listening skills.
Demonstrate high standards of professional behavior when dealing with SONSAF staff and clients.
Ability to investigate issues and requirements and identify and priorities appropriate solutions.
Ability to adapt and adjust to changing processes, constantly seeking process improvement.
Ability to work in a flexible hours and locations at anywhere job required.
Ability to maintain detailed and accurate records.
Ability to maintain detailed and accurate backup data.
Offer assistance to other employees in use of various technologies.
Demonstrated interest in technology advanced within SONSAF.
Ability to perform effectively under high pressure, hardship conditions and long working hours.
Fluency in written and spoken English and Somali