IT Business Support Assistant
The World Food Programme
Job Type
Full Time
Location
Galkacyo - Somalia
Description :
Organizational Context
The World Food Programme Somalia activities include food assistance for relief, emergency school feeding, humanitarian air and logistics services, food coordination and emergency rehabilitation projects.
This position is open to qualified Somali candidates with good knowledge of the local area. Female candidates in particular, are encouraged to apply.
Duties and Responsibilities
Under the direct technical supervision of the SCOPE Delivery Manager & Head of ICT, and the overall supervision of the Head of Area Office the incumbent will be responsible for the following duties and responsibilities:
- Be the point of contact at duty station for SCOPE related problems and inquiries;
- Receive incidents and service requests from staff and escalate tickets to various technical groups as necessary;
- Perform analysis, diagnosis, and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed;
- Follow-up on all open and pending tickets and work with the different teams to resolve tickets;
- Deploy/disseminate SCOPE hardware and software, applications/programs, utility, and auxiliary software;
- Conduct SCOPE pre-deployment field assessment missions in all delivery locations;
- Participate in all SCOPE pilot and live distributions and registration of beneficiaries;
- Undertake SCOPE support missions to WFP partners;
- Document software and hardware failures and report to SCOPE Delivery Manager for corrective actions;
- Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform;
- Train Area Office staff, NGO partners and stakeholders as required;
- Perform other related duties as required.
Minimum Qualifications
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Experience: Three or more years of experience in general administration work. Working experience in IT, telecommunications, information management, operating systems administration and client support such as Help Desk or user support unit would be an added advantage.
Language: Fluency in both oral and written communication in English and Somali is a requirement.
Knowlwdge: Proven knowledge and ability to effectively use basic software packages and commonly used office equipment. Knowledge of current developments in the IT industry would be an asset.
Application Instructions
Interested and qualified candidates are requested to submit online applications through E-Recruitment.
Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.
How to apply :
FOLLOW THIS LINK TO APPLY
https://career012.successfactors.eu/career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm