Generic responsibilities;

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function

Specific responsibilities;

• Provide help desk support to all users on IT issues.
• Ensure all staff adhere to ICT related guidelines, procedures and standards
• Maintain regular contact with the IT Officer in Mogadishu office for feedback and support on the performance of the network operations to ensure optimum performance
• Undertake regular backup of office data and keep securely outside office
• Provide ICT technical support to the Puntland field offices to ensure respective network optimum performance
• Provide hardware and software support to all program equipment, servers, computers, laptops etc.
• Schedule regular computer-related service, maintenance and license renewals
• Update the data disaster recovery plan and implement when appropriate
• Define, deploy and maintain system security for shared services
• Maintain protection services (anti-viruses and firewalls) for the entire office setup
• Trouble shoot NRC mailing system problems, and ensure smooth running of general office mail
• Setup internet connectivity for all staff as well as visitors Capacity build staff on current and new ICT systems

Diploma in Information Technology or related field. Minimum of 2-3 years relevant work experience. Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers Good communication and interpersonal skills Ability to keep up to date with modern trends in technology and match this with internal specifics Possess cultural awareness and sensitivity Hands on experience in server installations and configurations Ability to analyze, troubleshoot, support and implement technical solutions at all levels Ability to work independently and as part of a team   Documented results related to the position’s responsibilities Knowledge of English and local Language-Somali Knowledge of the context in Somalia is an essential Experience of working with INGO in a similar capacity will be an added advantage

• Excellent communication (spoken and written) skills, including the ability to explain and present complex technical information
• Ability to work independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities.
• Team work
• Cultural awareness and experience of working of different stakeholders
• Excellent interpersonal skills
• Language: Fluency in written and spoken English is essential
• Accurate and keen to detail

Contract period: 3.5 months, extension depends on performance and fund availability.

Salary/benefits: According to NRC’s salary scale and terms and conditions Duty station: Garowe

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.