IBM Senior ITC Programme Assistant

IOM

Job Type

Full Time

Location

Somalia

Description :

Organization: International Organization for Migration
Country: Somalia
Closing date: 13 Mar 2017

SPECIAL VACANCY NOTICE
Open to Internal & External Candidates
Position Title: IBM Senior ITC Programme Assistant
Vacancy No: SVN/IOMSO/015/2017
Duty Station: Mogadishu, Somalia
Classification: Senior ITC Programme Assistant G6/01
Type of Appointment: 6 Months Short Term Contract with possible Extension
Organizational unit: Immigration and Border Management
Reporting directly to: IBM Programme Manager
Overall supervision: Department of Migration Management Coordinator
Directly reporting staff : ITC Diaspora experts /Consultants
Estimated Start Date: As soon as possible
Closing Date: 13th March 2017

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:
International Organization for Migration (IOM) has been implementing Immigration and Border management (IBM) projects since 2007, building the capacity of the Somali authorities in effective immigration and border management in order to promote safe and orderly migration thereby mitigating any security threats. Since 2012, IOM has taken on a programme approach to ensure a clear framework of IBM and synergy amongst projects funded by different donor governments. The programme provides technical support under the five thematic focuses: 1) Legislation and policy; 2) Infrastructure and equipment; 3) Border Management Information System; 4) Inter-agency and regional collaboration; and 5) Organisational development and management.
Through the past projects, IOM’s IBM programme has primarily been focusing on upgrading the infrastructures of immigration offices and selected ports of entry in Federal Republic of Somalia, Puntland state of Somalia and Somaliland, in order to assist the immigration authorities to conduct effective immigration processes using Migration Information and Data Analysis System (MIDAS), an IT-based Border Management Information Systems. The programme is geared towards strategic incorporation of security control by the Somali authorities, such as introduction of second-level inspection in immigration processes, Advanced Passenger Information (API) system as well as coordination of alert list collation and dissemination. Geographically, IOM plans to expand its assistance to new ports of entry, with particular attention to enhancing the border control.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

A key activity of IBM programme is installation and maintenance of Migration Information and Data Analysis System (MIDAS), software developed by IOM to register travelers with biometric data at key ports of entry. To assist immigration authorities, IOM also provides training of immigration officers in IT skills and MIDAS database. The number of ports of entry using MIDAS database, has significantly increased and so has the need for associated IT support including maintenance of servers. MIDAS database is regularly being upgraded with new features and capacity to enhance effectiveness, and with re-installation of an enhanced version of MIDAS ver. 4 additional training is expected at selected ports of entry. Furthermore, there is a need to expand internet connectivity for ports of entry for timely exchange of MIDAS data to the central servers.
While IOM assists immigration authorities to develop and maintain its IT capacity,
IOM seeks for candidates for IBM Senior ITC Programme Assistant to be based in Mogadishu, but will manage the entire border management information systems in the Federal Republic of Somalia, Puntland state of Somalia and Somaliland providing IT support and related programme activities. The senior ITC Programme Assistant is expected to lead planning, implementation, communication and and reporting of Border Management Information Systems (BMIS) activities in close coordination IBM programme staff and Government /partner stakeholders in Somalia :

Core Functions / Responsibilities:
Under the overall supervision of IBM Programme manager and the direct supervision of the IBM National Programme officer , the Senior ITC Programme Assistant will be responsible for the following duties and tasks:
1. Plan and Execute periodical IBM assessments to verify IT environment and needs of ports of entry, the number and functionality of MIDAS work stations procured at ports of entry and immigration offices, identifying necessary assistance required .
2. Participate in timely development of ITC project site work plan and timely implementation of planned activities for the IBM Programme by initiating planning meeting sessions with the project stakeholders.
3. Implementation and maintenance of Information Technology and Communication (ITC) services at the Department of immigration in relation to MIDAS equipment and respective peripherals.
4. Ensure that all helpdesk ITC queries and support services from Department of immigrations are answered appropriately via email, telephone call or in person.
5. Assist in installation, operation and administration of the security for the various MIDAS system and network components, including protection against viruses, access to email and Internet, relational database management systems and implementation of ITC disaster recovery services for the Department of immigration
6. Installation, configuration , troubleshooting and upgrading desktop and laptop computers and MIDAS software used in Department of immigration for immigration processing additionally, testing and suggesting new software packages, which can improve the overall efficiency of the immigration operations
7. Maintaining necessary documentation for MIDAS system maintenance and support procedures
8. Provide appropriate IT/Communication skills and MIDAS skills training to all frontline immigration users in Somalia, including development and review of training materials and manuals.
9. In coordination with the Department of immigration ITC unit support Management and maintenance of communication systems/equipment including, VPN tunnels, VSAT, VOIP and Internet access, HF/VHF Radios and all other communication related matters.

1. Maintain IT/MIDAS equipment inventory and necessary documentation for system maintenance at all the ports of entry, and follow up appropriate maintenance contracts for all IT/Communication equipment.
2. Ensure MIDAS data and system integrity by setting up and administrating IT security systems: antivirus, backup routines, access controls, firewall and physical security.
3. Plan and assist in procurement of MIDAS -related and IT equipment through providing description in the Equipment Specification Forms (ESF)
4. Compile, analyze and regularly submit the monthly MIDAS Ports of Entry (POE) reports across Somalia Department of Immigration.
5. In close coordination with MIDAS technical team based in IOM Headquarters and Africa Capacity Building Centre (ACBC) to upgrade existing MIDAS System and install new equipment as required in different sites.
6. Coordinate and deliver trainings in MIDAS and IBM as required.
7. Liaise with IBM colleagues based in Nairobi support office including implementation plans, challenges and potential solutions.
8. Perform such other related duties as may be assigned inclusive of TDYs.

Required Qualifications and Experience
Education
1. A Bachelor’s degree in MIS/Computer Science/Telecommunications and/or Engineering/Information technology ;
2. A holder of relevant certification especially A+, N+, MCSE and CCNA will be an advantage; Ability to develop and maintain databases using MS Access, Visual Studio and/or SQL 2005 will be a definite advantage

Experience
1. Minimum 4 years of professional experience in managing computer networks preferably Windows 2003/2008 Server and Client;
2. Strong knowledge and working experience with Codan HF Radio systems data/mail replications and UUPlus Codan software;
3. Extensive knowledge on the use of messaging systems i.e. MS Exchange and hands-on support for MS Office products;
4. Knowledge of database design and development using either Microsoft SQL server or MS Access;
5. At least three years’ experience in database design and development and website design and development.
6. Experience in planning and conducting IT training;
7. Demonstrated ability to maintain integrity and confidentiality in performing responsibilities.
8. Demonstrated experiences in;
1) Effective communication and liaisons with Government and project counterparts
2) Organising and facilitating workshop and trainings
3) Drafting reports in English
4) Management of procurement and finance processes
5) Use of MIDAS software application

1. Strong command of computer applications: Outlook, Microsoft Office (Word, Excel and Power Point) and Internet.
   Additional Assets:
   Prior experiences in Immigration and Border Management programmes
   Additional Assets:
2. Knowledge of concepts, approaches and tools in project design, monitoring and evaluation (DM&E).
3. Prior experiences in Immigration and Border Management programmes
   Required Languages – Good command of spoken and written English

Advantageous – FLUENCY IN SOMALI LANGUAGE
Required Competencies
Behavioural
 Accountability – takes responsibility for action and manages constructive criticisms
 Client Orientation – works effectively well with client and stakeholders
 Continuous Learning – promotes continuous learning for self and others
 Communication – listens and communicates clearly, adapting delivery to the audience
 Creativity and Initiative – actively seeks new ways of improving programmes or services
 Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
 Performance Management – identify ways and implement actions to improve performance of self and others.
 Planning and Organizing – plans work, anticipates risks, and sets goals within area of responsibility;
 Professionalism – displays mastery of subject matter
 Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
 Technological Awareness – displays awareness of relevant technological solutions;
 Resource Mobilization – works with internal and external stakeholders to meet resource needs of IOM.

Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

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