BUSINESS DEVELOPMENT ASSOCIATE – Mogadishu, Somalia
Bakaal Worldwide Money Transfer
Job Type
Full Time
Location
Mogadishu, Somalia
Description :
BAKAAL EXPRESS MONEY TRANSFER-SOMALIA
Contacts: e-mail, support@bakaal.com/ Tell:849292/0615593002
JOB ADVERTISEMENT
JOB ANNOUNCEMENT NO: BAK/02/MOG/20
POSITION TITLE: – BUSINESS DEVELOPMENT ASSOCIATE GRADE LEVEL:- S4th
DUTY STATION :- MOGADISHU, SOMALIA DATE OF ISSUE:- 5 Sept 2020 th
CONTRACT TYPE:- SLA EXPIRE DATE:- 5 October 2020
Organizational background
Bakaal Express Money Transfer is private limited company registered in Somalia that provides money transfer services individually and in coordination with a variety of global remittance network partners.
This position is open to qualified Somali nationals only.
Main duties and responsibilities
- Under the overall supervision of the business manager, team supervisor in the support unit, the incumbent will be responsible of the following duties: –
- Ensures high levels of customer satisfaction through excellent customer care/support services
- Assess customer’s needs and provide assistance and information on transaction status, take necessary measures appropriate to the specific caseload.
- Coordinate and collaborate with Bakaal agents, sub-agent and staff to enable cooperation, support and improve day-to-day business support services and processes with the goal of enhancing operational activities.
- Maintains deadlines on deliverables, time management and communicates on an ongoing basis with the team, agents/sub agents and partners about the customer support services of the remittance inflow and outflow data.
- Actively identifies, documents and pursues errors, variations/ transaction claims through tracking schedule and allocation factors.
- Communicates to agents and sub-agents and partners, receives calls and resolves variety of customer complains in professional manner.
- Submit activity reports on weekly and monthly basis
- Perform any other duty inline with the scope of business activities.
Minimum Qualifications:
EDUCATION: Bachelor of Business Administration, supplemented by courses in accounting and financial management or other relevant disciplines.
Experience: No Experience is mandatory, Trainable, open minded or other talents are considered.
Knowledge: Professional background directly related Business operations (e.g. accounting, Finance etc.). Good numerical and analytical skillset. Excellent knowledge of standard computer applications, electronic remittance databases, online databases and business administrative related issues are considered.
Language: Fluency in both oral and written communication in Somalia and English.
How to apply :
Send email with cover letter and resume to support@bakaal.com with subject Business Development Associate” No phone calls or other inquiries. Only applications that meet the above procedures received not later than the deadline will be considered and only applicants selected for interviews will be contacted.